Customer privacy notice

This privacy notice only refers to the data we collect when taking a booking or enquiry. We will never automatically add you to any mailing lists when you contact us by email. If you have signed up to our mailing list at any point in the past (pre- May 2018) you will be asked to re-give consent. You will only get emails for marketing purposes in the future if you have opted in to receive these.

 

Dear customers

We are committed to protecting your personal data and keeping it safe and confidential.

 

The type of data we collect:

Information provided by you when making an enquiry or booking through our website, over the phone, in person or by email.

Data such as your name, contact number, email address or payment details.

 

What we do with it:

We will only use this information to communicate directly with you about a personal booking or service.

To respond to your enquiries. For example, if you write to us, email or telephone us we will use the contact details you have provided to respond to you. We will only hold this information on our system in relation to your enquiry.

We will not collect or use this information for any marketing purposes.

We will not sell or pass this information on to anyone. The only exception being if legal action is taken and we need to grant access in the process of an investigation. 

If you provide any payment details by phone these will be shredded after immediate payment is taken.

 

You have the right to:

Access a copy of the information we hold about you

Amend or update any personal data that may be incorrect.

Delete any data that we hold about you.

 

Website

Our site is hosted by Squarespace, by using our site you are subject to Squarespace’s privacy and cookie policy. These can be found at –

https://www.squarespace.com/privacy/

https://www.squarespace.com/cookie-policy/

 

Social media

We do use social media (Facebook, Instagram) to promote our business. This is controlled by you the customer, deciding to follow us directly or to view our content.  These services may collect information from you. We are not responsible for the security or privacy of any of the information collected by these third parties.

 

CCTV

When using our venue your image may be captured on our CCTV system. This data is stored for a period of one month for security, prevention of crime and health and safety purposes. We would pass this information on if it is legally required. Example we are asked by police following a specific incident or potential crime.

If you have any questions or requests regarding data protection please do not hesitate to contact us.